GillesRisi
Five star experience with a few suggestions for improvement
5/5 • 22/3/2025We had an amazing second stay at Club Med Albion. This time we stayed in one of the Suite Plage rooms (Beach suites). The room was spacious and consisted of a bed room and a living room. From the suite there is a beautiful view of and direct access to the beach. Stunning. The housekeeping service was excellent and our responsible housekeeper, Angelina, was absolutely lovely and always smiling.
The buffet was excellent, and the view from the restaurant terrasse was beautiful. The restaurant's staff were incredibly friendly and welcoming, and this is what makes holidays in Mauritius such a pleasant experience. The bartenders were fantastic—special thanks to Gregory! Le Phare specialty restaurant was amazing for lunch, and the restaurant manager, Vidya, was charming and even remembered us from our last visit. We were disappointed with the reservation service in the evening which we describe at the end.
One of the reasons ClubMed is always our resort chain of choice is their sports offering. And also here, ClubMed Albion did not disappoint. We absolutely enjoyed the fitness courses with Sandra. Her classes were just perfect—challenging yet rewarding. I highly recommend her postural classes, but be prepared to work hard! :) For a gentler approach, I can recommend Jade—her yoga sessions were great too. It was also nice to see Amine again, along with the entire sports team.
All the evening shows were good (above average compared to shows we have recently seen in other ClubMeds) and it was fun seeing the team putting in so much effort into them. The boutique is great and Seline was so friendly giving us tips on how to claim the sales tax back (of course it led us to buy more… LoL).
We also want to point out Gary from reception who organized us a visit to the other ClubMed on the island, La Pointe Aux Cannoniers, which has an amazing beach. We loved this experience. Even though ClubMed Albion has higher standards than La Pointe, this trip was a perfect excursion and a little holiday in itself during our holiday.
Here are three areas we believe need to be improved in order to match the high expectations one has of such high-end rooms as well as being frequent (Platinum) customers:
- The beach below the beach suites needs to be cleared more regularly of plastic - even if it is technically a public beach, we hold ClubMed fully accountable for keeping the beach clean. After all, tourists come to Mauritius for its honeymoon feeling and they will not come back if they find as much plastic, fabric and glass on the beach as there currently is right in front of the most expensive rooms that have direct access to this beach - it leaves such a bad impression!!! This is our biggest complaint about ClubMed Albion. And quite frankly it would be a simple thing to do as there are plenty of employees keeping the premises spotless. Just ask one of them to spend 30 minutes on the beach each morning.
- The guest relation service was clearly not on the same level as in other ClubMeds (which was even more conspicuous as the club was not even ¼ full). We never got to know who was the “dedicated GO Team” (as they advertise it) no one introduced themselves to us… The priority speciality restaurant reservation perk was not available to us and we were simply told to use the app, so in the end we only managed to secure one evening reservation. We wanted to share our experience but no one from guest relations was there when we checked out, which is why we bring it up here. The service was non-existent and we asked ourselves if it was related to us or what was the problem.
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We suggest better maintenance of air conditionings. The one in our bedroom was not working properly. We asked twice for it to be looked at but, again, the front desk team ignored our request. So we gave up and assumed that there was no solution…
We rate ClubMed Albion with 5 stars, but hope that the management still takes our suggestions seriously.
