Grand Massif Samoëns Morillon France

We went as a family for New Year.
We put out 4 year old in Ski school and our 20 month in mini club and I went into ski school.

Ski- was excellent - instructors were great- as a beginner I learnt a lot and the slopes were good for beginners - it was very busy - understandable for the time of year.

Food - was ok - top floor restaurant lunch is very average (buffet better and service is non existent)

In the buffet they didn’t replenish the food quick enough- lots of empty dishes with long lines to get to food stations. The whole of the hotel are in the buffet at 7pm- 730pm - I think we need to have more guests elsewhere - ie open another restaurant ? having one other is not cutting it.

Restaurants open at 7pm- for a kiddie hotel earlier would have been better (we are UK based) our kids go to bed rather early.

Kids entertainment in the evening is at 9.15pm - too late in my opinion. 8.30pm or 8pm considering most are waking up at 6.30am to get up and get ready for breakfast, skiing and dropping their kids off at kids club before 9am to get to their own ski school. You can’t pick up and drop off when you want either. Certain times so again lots of ques and a bit ridiculous not being able to have free rein to see or drop off your child.

Kids club- first day was chaotic - staff were all over the place- my 4 year old did not like ski school and it looked very boring for her going down one small slope everyday - I’m not sure if there was much interaction in the non skiers group.

Rooms - we stayed in a chalet- overall it was nice to have space -beds comfy,we also had dinner in the chalet - fondue and hot stone. when it came to asking for bits and pieces from room service. - we had to wait for shuttle buses - our needs were not always met because of the snow delaying the shuttle bus to reach us - or the kitchen simply not being open until 7pm and then having to wait 50 mins for the food for our kids to reach us :/ it seems great but I think we will stay in. The main hotel next time.

Spa was great - I had one massage - very quiet and relaxing - great

Swimming pool - after skiing we took the kids swimming - the pool temperature was freezing - not worth it unless you can keep popping into the sauna and wet room. (Can’t with kids around)

Bruna was exceptional accommodating us to the best she could.

Entertainment from what I saw - one show - was about vikings - very weird lol

We had an amazing experience at Club Med Samoens, and the food was absolutely delicious. The jacuzzi was the best way to relax after our ski day. A special thank you to Palitha, the gentleman from Sri Lanka, who always greeted us warmly and served us wine.

Very well located Club at the bottom of the slopes. The facilities are good the staff is helpful. There are plenty of entertainment and options for families and kids in particular. Food is amazing, a special shout out for Elisa, in the pastry team !