Manage your Account

Manage your stay, profile information and pre-book services.

Log in to your customer account, using your G.M® number or the email address linked to your booking.

Once logged in, you will be able to access information about your stay, pay your balance or a deposit, and add services and activities. Please note not all on-demand services and activities are available to pre-book. Our helpful G.O.s® at the resort will be able to assist with making a booking directly once you have arrived at the resort.

1. Access details of your stay and the resort.
2. Manage your payments: pay the total balance or a deposit.
3. Add services in advance of your stay to facilitate your arrival.
4. Book on-demand activities and enjoy unforgettable adventures and experiences.
5. Facilitate your arrival: Our free online tool to save you time from the moment you arrive.

Example of your account view for a stay at Club Med Bali.

Access all the information about the resort and your stay.

Details of your stay
All your booking details are available under ‘Details of my stay’, including the summary of your stay, information about your arrival, your room and services and activities on site.

Find out key information about the resort by selecting ‘Link to Factsheet’, which includes details such as sports & activities, childcare services, and facilities. You will also find information about the G.O® team who will welcome you, if you click on ‘See All the G.O Team’.

You can access and pay the balance of your stay online. In your customer account, you can:

• Pay your balance in full.
• Pay a deposit of your choice.

You can access our FAQ and all account-related questions on our dedicated FAQ page here.